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Privacy Policy and Cookies

Privacy Policy

This privacy policy sets out how Dex’s Midnight Runners Limited (otherwise referred to as ‘Dex’s’, ‘us’, ‘we’ or ‘our’) uses and protects any information that you give us when you use this website and the management of your data during the delivery of business services to you.

Dex’s recognises our responsibilities as Data Controllers under the GDPR and is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this web site you can be assured it will only be used in accordance with the purposes outlined in this privacy statement.

If you have any questions about this statement or use of your personal data please contact us at info@dexs.co.uk

Or write to our Data Protection Officer:

Unit 1c Foxhall Trade Park

Knights Way

Battlefield Enterprise Park

Shrewsbury

Shropshire

SY1 3FF

Tel: 01743 461111

 

Dex’s Midnight Runners may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes.

This Privacy Policy is effective from May 25th 2018

 

What we collect

We may collect the following information:

  • Name
  • Contact information including company name, email address and telephone
  • Demographic information such as postcode, preferences and interests
  • Other information necessary for the delivery of our services to you

 

We will only retain the data you provide for the purposes of the services we provide to you. If we don’t hear from you for more than 24 months we will remove you from our records.

We also use cookies to collect data when you access our sites. We use cookies to maintain the functionality of our sites and personalise the customer experience for you.

Click here to view our cookies policy in full (http://www.dexs.co.uk/cookie-policy/).

 

What we do with the information we gather

Service provision

We use your data to deliver your service requirements and manage your account. This includes

  • Processing of orders you have submitted
  • Customer Service communications relating to products and services of your interest
    • Updates, essential announcements, responses to inquiries, questions and related requests
    • Internal record keeping to support ongoing, personalised service delivery

 

Any information you provide may be used to help us improve the services we deliver and respond efficiently to requests and ongoing support.

 

Marketing

We may use your data to better understand your requirements and provide you with a premium service (should this activity be authorised by your consent or our Legitimate Interests)

  • We may use your product interests and purchase history to provide you with personalised offers and services
  • We may use the information to customise the website according to your interests
  • We may periodically send promotional emails or brochures about new products, special offers or other information we think you may find of interest
    • We will only use the email address you have provided in line with your marketing preferences and our Lawful Basis of this data processing
  • We may use your information to carry out our obligations when you actively participate in competitions, promotions and related activities

 

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

 

Automated data processing

We do not process your data without human intervention under the GDPR Automated Data Processing definition.

 

Lawful Basis

We will only process your personal data if there is a necessity to do this in relation to the services we are providing and in accordance with your individual rights.

 

Delivery of services

  • Our lawful basis for processing your personal data in respect of orders and the provision of customer services is that we have a Contractual obligation to you in the delivery (or negotiation) of services within the terms and conditions of these agreements (link here to Terms and Conditions policy).

 

Promotional activities

  • We also exercise our Legitimate Interests to promote relevant commercial services to existing customers in respect of related products, updates and services.
    • Existing customers‘ in this context includes recently acquired parties expressing an interest in our products and services who may be in consideration of entering into contractual agreements.

 

  • We base our Legitimate Interests on an understanding of your interest in our products and services and we will only provide you with promotions relating to these interests within an appropriate timeframe. We deliver this through email communications and opportunities to be excluded from promotions are provided at all times.

 

Registrations

  • Where individuals opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information etc based on the lawful basis of Consent. If at any time users would like to unsubscribe from receiving emails, we include clear instructions at the bottom of each email or users may contact us directly.

 

In the unlikely event of legal, security or personal safety requirements there may also be a need to process your information in order to comply with a Statutory Obligation. This is outside of our delivery of business services or promotional activities and we will adhere to the directives of authorities in respect of this.

You can contact us in respect of our lawful basis or any aspect of our processing of your personal data at any time info@dexs.co.uk

 

Your individual rights

The GDPR accords individuals clearly specified rights over the data they provide and their expectations of organisations using their personal information. We are committed to upholding these rights and your requirements of us as your data Controllers

  • The right to be informed – we will uphold your right to be aware of any processing, privacy and security in respect of your data at any time
  • The right of access – you have the right to submit ‘Subject Access Requests’ to us in any respect of your data collected and processed. We will respond within one month should you wish to do so
  • The right of rectification – we will update and rectify any amendment to your personal data you advise us of
  • The right to erasure – unless required to maintain data aspects for legal or contractual reasons we will delete your data from our systems and processing within 30 days of your request
  • The right to restrict processing – please inform us if there are aspects of data processing that you would prefer to be excluded from
  • The right to data portability – if you request, we will transfer the data you have given us to requested parties in a digital and standard format
  • The right to object – you can object to data processing under Legitimate Interests and remove consent at any time

 

Exercising your individual rights and managing your personal information

You can contact us in respect of your Individual rights and the management of your data at any time via email info@dexs.co.uk or through the address details provided above.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us, emailing us or unsubscribing from our communications.

We will not sell, distribute or lease your personal information to third parties for marketing unless we are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible. We will promptly correct any information found to be incorrect.

You may request details of personal information we hold about you under the General Data Protection Regulations 2018. Please contact us through the details provided above to do so.

There will be no fee and we will respond to your request within one month.

 

Third parties

In order to deliver a premium service we may use selected third party organisations to fulfil orders and enhance your customer experience.

We will only share your information with these parties for the purposes stated in this privacy statement and administration of our business services. These may be for the following purposes

  • Payment processing organisations
  • Delivery organisations
  • Fraud prevention, screening and credit risk management companies
  • Data management services
  • Analytical consultants

 

You can contact us in respect of data sharing and the third parties we use at any time via info@dexs.co.uk.

 

Processing payments

We do not collect or process payments on our web site. However, we do associate data provided online (email, in particular) with payment processing within Customer Services. As a result we aim to provide full transparency as to the use of your data both on and off-line,

We need your address, postcode and payment details in order to be able to verify credit card transactions or deliver invoices

  • When you submit your credit card details to us, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard your information
    • Your credit or debit card details, along with your personal information, are encrypted during transactions to ensure payments are processed securely
    • We will reveal only the last four digits of your credit card number when confirming an order

 

International Data transfers

In the unlikely event that personal data is required to be shared across international jurisdictions outside of the UK and EU we will maintain lawful steps to ensure that your information is protected in accordance with GDPR security and privacy requirements.

We will adopt ‘standard data protection clauses’ which have been approved by the European Commission for such activities.

These rules can be accessed here http://ec.europa.eu/justice/data-protection/international-transfers/transfer/index_en.htm

 

Security

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we process.

This covers all areas of data collection, management, processing and payments, ensuring against unauthorised access, alteration, disclosure or destruction

  • Where relevant, data is stored on secured servers, encrypted and password protected
  • Access to data is limited to authorised personnel
  • Where data transfer is necessary for third party agreements (such as data processing services, for example), data is passed in accordance with GDPR requirements and we uphold our responsibility as Controller to vet, monitor and regulate suppliers’ processing of your data

For more information on our data security, our suppliers or the conditions of these agreements you can contact us at any time info@dexs.co.uk

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

We cannot therefore, be responsible for the protection and privacy of any information which you provide whilst visiting other. sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Reporting concerns

Should you have any reservations or complaints about the way in which we process your data you can contact the ICO at the following web address www.ico.gov.uk